About Me
Career
I've worked agency-side and in-house in marketing and communications.
Every role has been an opportunity to gather research using lots of methods, present the findings accessibly and develop solutions - all while balancing the needs of diverse stakeholders.
2019 - Present
Communications & Digital Engagement (Research)
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Interviewing business owners, product developers and academics to understand challenges and facilitate collaboration
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Web content, social media, internal comms, PR/media relations
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Collaborating with partners at three universities and over 400 businesses
2016-2019
Conference Officer (Communications)
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Created new websites and managed re-design and content refresh of several more, based on own extensive research
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Managed web, print publications, video and social content
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Collaborating across multiple teams internally and dozens of external partners
2014-2016
Web Content Officer
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Collaborating with partners in five different University faculties
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Advocating user needs with stakeholders
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User testing a new CMS
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Training and CMS handover to site owners
2013-2014
Content Marketing Agency
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Sourcing stories via interviews and desktop research
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Defining a brief from client interviews
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Building content strategies based on keyword research, analytics data, user personas and other methods
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Promoted twice in less than two years
Education
Advanced research and communication skills have been at the heart of my development.
(Especially the more unusual topics. Ask me about Elizabeth I's poems.)
2021
Professional Diploma in UX Design
UX Design Institute
2012
Durham University | Master’s Degree
MA Medieval and Renaissance Literary Studies (Distinction)
2011
Durham University | Bachelor's Degree
BA (Hons) English Literature
Skills
& Expertise
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Adobe CC apps
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Design tools e.g. Adobe XD, Figma
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Cloud collaboration tools e.g. Miro, Slack, Trello, Basecamp
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Google Analytics Individual Qualification
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Copywriting, editing and proofreading
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Conversational French, beginner Russian